How long does shipping take?
Orders are prepared in 1-3 business days. Items shipped from our European or US warehouses arrive in 3-8 business days, and items from our international warehouse in 8-16 business days. The estimated time is shown on each product page. Every order is tracked.
Is shipping free?
Yes, shipping is free on all orders.
How can I track my order?
You will receive an email with your tracking number as soon as your order ships. You can also use the Track your order page.
What if I'm not happy with my purchase?
You have 30 days from delivery to request a return. If your item arrives damaged or defective, send us a photo and we will replace it or refund you. For other returns, the return shipping cost is paid by the customer.
Do you charge customs fees?
Depending on your country, local import taxes or duties may apply. Any such charges are shown at checkout or collected by the carrier on delivery.
How can I contact you?
Write to us at info@petyworld.com. We usually reply within 24-48 hours.
Is there a PetyWorld app?
Yes! The free PetyWorld app helps you track your pet's vaccines, vet visits, weight and reminders. App users get 10% off every order.