Política de envío

Shipping Policy

Processing time

Orders are processed within 1-3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email with your tracking number once your order ships.

Delivery times

• Items shipped from our European or US warehouses: 3-8 business days
• Items shipped from our international warehouse: 8-16 business days. The estimated delivery time is shown on each product page
• Delivery times are estimates and may vary during peak seasons or due to carrier delays.

Shipping costs

Shipping is free on all orders and always includes a tracking number.

 

Shipping from multiple warehouses

Our products ship from partner warehouses in the US, Europe and Asia. If you order several items, they may arrive in separate packages.

 

Customs and import duties

Depending on your country, local import taxes or duties may apply. These charges are the customer's responsibility unless they are shown and collected at checkout.

 

Lost or delayed packages

If your order has not arrived within 30 days of shipping, contact us at info@petyworld.com and we will send a replacement or issue a full refund.

 

Wrong address

Please check your shipping address carefully. We are not responsible for orders delivered to an incorrect address provided by the customer.

 

Contact

For any shipping questions, write to info@petyworld.com.