Política de reembolso

Refund & Return Policy

 

30-day returns

You have 30 days from the delivery of your order to request a return. Items must be unused, in their original condition and packaging.

 

How to start a return

Email us at info@petyworld.com with your order number and the reason for the return. We will reply with the return instructions and address. Please do not send items back without contacting us first.

 

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect. In that case, we cover all costs.

 

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, send us a photo within 14 days of delivery. We will send a replacement or issue a full refund, and in most cases you will not need to return the item.

 

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5-10 business days.

 

Non-returnable items

For hygiene reasons, used grooming items and products that have been in contact with your pet cannot be returned unless they are defective.

 

EU right of withdrawal

If you live in the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery without giving a reason. Our 30-day policy extends this right.

 

Contact

Questions about returns? Write to info@petyworld.com.